Refund policy

Exchange Policy

1. Exchange Window

  • Customers may exchange products within 7 days of the original purchase date.

2. Exchange Conditions

  • Products must be in their original, unused condition with all tags and labels intact.
  • Any signs of wear, damage, or alterations will void the exchange.
  • Products must be accompanied by the original receipt or proof of purchase.

3. Exchange Process

  1. Contact Us: Customers should contact our customer service team at +92 300 0921878 to initiate an exchange.
  2. Return Authorization: Our customer service representative will provide instructions on how to return the product and issue a Return Authorization (RA) number.
  3. Shipping: The customer is responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping method to ensure safe delivery.
  4. Exchange or Refund: Upon receipt of the returned product in accordance with our exchange policy, we will process the exchange or issue a refund to the original method of payment.

4. Exchange Options

  • Customers may exchange the product for a different size, color, or style if available.
  • If the desired product is not available, a store credit or refund may be issued.

5. Exceptions

  • Sale items are typically not eligible for exchange.
  • Customized or personalized products may have specific exchange restrictions.

Please note: Our exchange policy is subject to change. We recommend reviewing our website for the most up-to-date information.